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Meg Kessell

mkessell97@gmail.com

CORE COMPETENCIES

  • Organisation and Planning

  • Interpersonal Communication

  • Critical Reasoning

  • Resource Allocation

  • Customer Service

  • Team Collaboration

  • Problem Solving


Analytically minded Creative and Therapeutic Art student building an interest in art, design, craft and community engagement. Academic achievements are underpinned by professional experience in multifaceted settings, including hospitality and administration, as well as a voluntary role while in the USA necessitating self-motivation and a positive response to pressure. Energetic, dynamic, relishes challenges and is quick and willing to assimilate and apply new processes.

EDUCATION AND QUALIFICATIONS

University of South Wales

2017-Present

BSc Creative and Therapeutic Art

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  • Scrutinise issues associated with human development and associated developmental issues.

  • Study how creativity and art can benefit people therapeutically.

  • Build the skills needed to construct experimental creative activities.

Hawthorn High School

2009-2014

Nine GCSEs (A*-C), including English, Art and Maths

BTEC ICT (Pass) / Welsh Baccalaureate (Pass)

Professional Experience

HMRC, Cardiff

2016-2018

Administrative Officer

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  • Facilitate the timely completion of ad-hoc administration.

  • Screen, resolve and redirect incoming enquiries in alignment with strict service expectations.

  • Deliver first-class customer service, alongside energy, drive and enthusiasm.

  • Maintain meticulous levels of attention to detail to ensure data integrity while preparing letters, handling tax claims and writing letters.

KFC, Nantgarw

2013 - 2016

Team Leader

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Champion consistent delivery of first-class customer service while leading 40 members of staff; demonstrating a positive response to pressure in a fast-paced working environment:
 

  • Reduced waste through the effective management of stock control.

  • Embedded and managed cash handling best practices.

  • Displayed significant versatility and a flair for adaptability to satisfy ever-changing demands.

  • Maintained adherence to strict Health, Safety and Hygiene regulations.

  • Identified and implemented improvements to internal efficiency and customer experience.

  • Tactfully and diplomatically resolved concerns and complaints.

Via West, Camp America, California

2015

Camp Counsellor

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  • Engaged with campers’ families to offer performance feedback.

  • Supervised teenagers in a range of physical and educational activities.

  • Provided opportunities for campers to develop age-appropriate social skills.

  • Cultivated relationships with campers from diverse social and cultural backgrounds.

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